Do I need to pay in full to reserve chairs?
No. The Seatery requires a 50% deposit at the time of reservation. The remaining 50% is due 30 days before your event.
How do I know which delivery method to choose?
If your city is listed among the In Town Delivery cities, choose In Town Delivery. If your city is not listed under In Town Delivery, but is within 100 miles from Minneapolis or St. Paul, choose Out of Town Delivery. If you are unsure, feel free to contact a member of The Seatery at email@example.com or call us at 612-200-0737.
Do I need to choose delivery? I can pick the chairs up myself.
Yes! You must choose a delivery option. The Seatery reviews all online orders and will add delivery if it is not booked. Chairs are most at risk of being damaged during the delivery process, so it is important to have The Seatery deliver your chairs. You also don't want to have to worry about chair delivery on your wedding or event day!
What is included in the Delivery fee?
Delivery, set up, and pick up of the chairs is included in the Delivery fee. Please note that The Seatery does not do chair moves that occur mid-event.
Are there any other fees?
Nope! Just tax.
My pick up time is early in the morning the day after my wedding or event. Do I need to book two days?
No. As long as The Seatery is able to pick up the chairs by 9:00 am the morning following your event, you can count your chair rental as a one day rental. If you would like your chairs set up the day before your event, or if the chairs will not be able to be picked up by 9:00 am the following day, you will have to reserve both days.
I don't know exactly how many chairs I will need. How many should I reserve?
You should book the high end of the number of people you think will attend your event. The Seatery allows reservations to drop 20% of the initial booking number free of charge, as long as the adjustment occurs more than 30 days before your event. Customers may add chairs as availability allows. A member of The Seatery will reach out to confirm your final numbers 45 days before your event.
I have a promo code! Where does it go?
Look to the lower left hand corner of the square "Book Now" box. Click and enter the promo code before clicking "Continue."
I don't know all of the information on the Booking Form.
That's okay! As long as you know your venue, The Seatery can add the other details in for you later.
What are the terms and conditions of the rental agreement or rental contract?
The rental contract can be found on the booking Invoice; you will need to agree to the Terms and Conditions before proceeding to place the deposit. If you have any questions feel free to email The Seatery at firstname.lastname@example.org or call us at 612-200-0737.
I booked online but now need to change information on the Booking Form.
Not a problem! Just email email@example.com or call us at 612-200-0737 and we can change the information for you.
I reserved my chairs! What happens next?
A member of The Seatery will email you to confirm the details of your reservation. After that you can relax! We will reach out to you again 45 days before your wedding to confirm final details and numbers.
I accidentally reserved the wrong color or date! What should I do?
Contact The Seatery at firstname.lastname@example.org or 612-200-0737 and we will happily adjust your reservation.
I have changed my event date or cancelled my event. Can I get my money back?
If you have changed your date The Seatery will be happy to move your reservation to your new wedding date free of charge with at least 30 days advance notice, availability permitting. If your event is cancelled you will not be able to recover your deposit, however, The Seatery will be happy to apply your deposit to another reservation in the future!
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